Once you have chosen the product you want to buy, select the color and size (if necessary) and click on “add to cart”. When you have finished adding products to the cart, you can view the cart and modify the products.
You can also click directly on the “buy now” button without adding the product to the cart first.
At Tarifa Soul we are aware of the importance of security on the Internet. For this reason we guarantee total security in your purchases made in our online shop. Tarifa Soul uses secure payment systems from leading financial institutions in e-commerce. In this sense, confidential data, such as banking and personal information, etc. are only entered into the financial institution’s own system, so that the data are encrypted and no one has access to them. Payments are made securely by credit card, bank transfer or Paypal.
To know the status of your order enter the customer area (at the top of the menu bar, click on the icon). You will be able to find all the information about your order.
Shipping is free in Spain and Portugal (except for the Canary Islands, Ceuta, Melilla and Gibraltar, which is 15€) on purchases over 49€. For lower orders, the shipping cost is 6 € to mainland Spain and 15 € to the Canary Islands, Ceuta, Melilla and Gibraltar.
Customs charges, if any, are not included in our rates.
In the rest of Europe and the world the costs depend on the country of shipment. When you fill in the data and complete the order, the shipping costs will appear.
If you have received an order and you are not satisfied with any of the items, you can request a return as long as you meet the conditions that you can read below, we will give you a voucher that has no expiration date with the amount of the items and that you can use whenever you want.
You have 14 calendar days from the date of arrival to make the return. If the goods are faulty or defective, in accordance with the Defective Goods Act, Tarifa Soul will immediately replace the product with an identical product if available, or we will refund the cost of the goods. If, on the other hand, the return is not due to any fault on our part, Tarifa Soul will not be liable for the costs of returning the goods. To do so, follow the steps below. Under no circumstances will you be reimbursed the price paid for such products, but you will be offered the possibility of exchanging them for another product by means of a voucher with no expiration date.
You have 14 calendar days from the date of arrival to make the return. If the goods are faulty or defective, in accordance with the Defective Goods Act, Tarifa Soul will immediately replace the product with an identical product if available, or we will refund the cost of the goods. If, on the other hand, the return is not due to any fault on our part, Tarifa Soul will not be liable for the costs of returning the goods. To do so, follow the steps below. Under no circumstances will you be reimbursed the price paid for such products, but you will be offered the possibility of exchanging them for another product by means of a voucher with no expiration date.
Steps to follow in the event of a return if it is not due to a Soul Fare failure
1. Request your return via e-mail to pedidos@tarifasoul.com within 14 calendar days from the date on which the order was received by the courier company.
2. Please let us know in this e-mail the order number, the reason for returning the item. In the event of our failure, please provide us with the address of the package with the item to be returned. If it is not due to any fault on our part, we will send you an email with the steps to follow. You can email us atpedidos@tarifasoul.com.
3. In case of our failure, the next step is to prepare the package for collection.
4. Identify the package with the details provided below and we will send a courier service at our expense to collect it:
Remitente: Name and surname
Address: Tarifa Soul C/ Línea de la Concepción, Nave 202. 11380 Tarifa (Cádiz, España).
The return must meet these conditions to be accepted. Once the item has been received at our offices and thoroughly inspected, we will send you an e-mail informing you of the acceptance of the return with the corresponding voucher.
If the goods are faulty or defective, in accordance with the Defective Goods Act, Tarifa Soul will immediately replace the product with an identical product if available, or we will refund the cost of the goods. If, on the other hand, the return is not due to any fault on our part, Tarifa Soul will not be liable for the costs of returning the goods.
If you can’t find the answer here, send us an email (pedidos@tarifasoul.com) or fill in the following form and we will get back to you as soon as possible.
